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Announcing a new way to develop and improve yourself in 2009, without having to leave your home or office.

Webinars 2009
An effective and low-cost way to supplement your professional and personal development.

I know that many of you love to keep abreast of the latest tips and information to help you be more successful, whether in your professional or personal lives. Unfortunately, at times, you’re too busy and rushed to attend a seminar or workshop in person. Maybe an hour at your office or kitchen table is all you have time for that day.

If you can relate, then I have a solution.


Every month, we offer a 1-hour "webinar", each on a topic which will have a positive impact on what’s going on every day in your life. And talk about convenient! You can participate from your home, office, a hotel or business center, etc. – all you need is access to the internet and a telephone.

Please join us as we facilitate these inexpensive, interactive and fun webinars that can help you continue to reach more of your potential. Following is some information on May’s webinar as well as the schedule for future webinars.

TUESDAY, MAY 19, 2009 – 1:00 to 2:00 PM Eastern
TOPIC – Increase Sustained Profitability: Developing a Customer Loyalty Strategy

Are your customers leaving you faster than you can bring new ones on? Wouldn’t it be great if your customers not only continued to purchase from you, but increased their purchases and even bragged about your company to others?

In this seminar, you will:
? Determine how to create customer loyalty
? Calculate the value of loyal customers
? Identify three critical questions you should ask your customers
? Learn what you need to know to implement a meaningful customer loyalty strategy
? Explore why customer satisfaction is a poor indicator or repurchase likelihood

REQUEST: To make the webinar as productive as possible, please e-mail to me at kevinb@jfdperfsolutions.com any specific situations, challenges or questions that you’d like us to cover regarding this topic. Why not make the session as useful for you as possible by making sure we discuss something critical to you?

Registration fee is only $29.00 per webinar. REGISTER TODAY: contact Kevin at (919) 758-8502 or kevinb@jfdperfsolutions.com. Webinar access instructions will be provided upon registration.

Webinar Schedule (3rd Tuesday of the month)

√ January 20 – Time Maximization: Making Time Work for You
√ February 17 – Tackling Tough Conversations
√ March 17 – The Secret to Great Sales: A Simple Formula for Asking Great Questions
√ April 21 – The 4 Ways to Inject Passion into Your Organization

May 19 – Increase Sustained Profitability: Developing a Customer Loyalty Strategy
June 16 – Effective Meeting Management
July 21 – Response-Ability: Taking Control of Your Business and Your Life
August 18 – Goal Setting for Success
September 15 – Why Coaching Works: Trends, Facts, and a Discussion About the Value of Coaching for an Organization and Individuals

Webinar – an interactive, collaborative web conference with question & answer sessions to allow full participation between the audience and the facilitator / presenter. The facilitator may speak over a standard telephone line, pointing out information being presented on screen and the audience can respond over their own telephones or via online chat.

Note: I have teamed with two colleagues in the delivery of these webinars. They are Robyn Rickenbach, president of Springboard International (www.springboardintl.com), based in the northern Virginia and Washington, D.C. area, and Mike Goldman, president of Performance Breakthrough (www.performance-breakthrough.com) who is based in northern New Jersey.