by Kevin Brimhall | Jul 2, 2013 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Aren’t Repeat Clients the Same as Loyal Clients?...
by Kevin Brimhall | Jun 23, 2013 | Goals / Purpose
Many executives and business owners try to chase too many targets at once and end up overwhelmed rather than focusing on their business. They spend all of their energy carrying out daily tasks leaving little time for the most important part of their day – their...
by Kevin Brimhall | Jun 17, 2013 | Sales / Growth
Now why would you want to know how to lose a sale? Awareness is the first step to acknowledging that it’s quite possible the reasons for losing a sale reside squarely on your shoulders. If you know what NOT to do, you’re on the path to figuring out what TO...
by Kevin Brimhall | Jun 5, 2013 | Organizational Excellence
Raise your hand if your leadership is continually encouraging innovation, but when it comes down to implementation, everyone continues to do things as they’ve always done them. Don’t worry; you’re not the only one with your hand in the air....
by Kevin Brimhall | May 28, 2013 | Book Summaries, Leadership
I was excited when author, entrepreneur and fellow management consultant Greg Blencoe called and asked me to preview his new book, The Supermanager. The final product is a short story about an extremely successful manager who imparts his wisdom to a recent college...
by Kevin Brimhall | May 8, 2013 | Leadership
What makes a good leader? What personal qualities are needed for leadership? What characterizes good leadership? Here are seven important personal qualities found in a good leader: 1. A good leader has an exemplary character. It is of utmost importance that a leader...
by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...
by Kevin Brimhall | Apr 18, 2013 | Personal Improvement
You probably know that for decades Babe Ruth held the major league career home run record, but did you know that he also held the record for the most strike outs? He was known to say, "Every strike brings me closer to the next home run." Wise words from a...
by Kevin Brimhall | Apr 8, 2013 | Personal Improvement
Our attitudes and habits play a significant role in the decisions we make daily. We are bombarded with many decisions every day, and thankfully those decisions require little thought as we are relying on past habits and experiences to make the right decision at that...
by Kevin Brimhall | Mar 28, 2013 | Book Summaries, Personal Improvement
Last month, in part 1 of this book summary, we discussed the trouble with success, including the “success delusion” which states that we delude ourselves about our achievements, our status, and our contributions. We also covered the twenty most common...
