by Kevin Brimhall | Oct 29, 2013 | Leadership
In 2000, Daniel Goleman, best-selling author, leadership consultant, and a leading voice on the importance of emotional intelligence, wrote an article under the above title for the Harvard Business Review. He argued that many managers mistakenly assume that leadership...
by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...
