by Kevin Brimhall | Dec 12, 2016 | Personal Improvement
Have you ever wondered where anger comes from? Have you found yourself getting angrier than might later seem reasonable? Anger is one of two emotions that can cause the longest and most detrimental issues and concerns for many people (the other is fear). Anger is...
by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...