by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | Apr 12, 2011 | Book Summaries, Organizational Excellence
The book was recommended to me by Tilak Shah, Chief Technology Officer and Chairman of Polyzen, a provider of specialty products and services for the medical device industry. Ideas Are Free, by Alan Robinson and Dean Schroeder, is about the systems and actions...
by Kevin Brimhall | Oct 26, 2010 | Book Summaries, Leadership
It seems strange, I realize, that a hospital would need to be healed. But that was the situation that existed a decade ago at Southeast Georgia Health System. Costs were out of line with revenues, employee morale was awful, doctors weren’t happy, and the...
by Kevin Brimhall | Oct 20, 2010 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Nancy complains, "Why can’t they get their...
by Kevin Brimhall | Sep 10, 2010 | Leadership
An executive recently lamented that she and her company had far too many projects going on. All of them were important, she said, but insufficient progress was being made on most. In fact, she described her company as being "very good at getting things 80%...
