by Kevin Brimhall | Mar 28, 2016 | Personal Improvement
There’s a part of being emotionally intelligent that is key to leaders successfully creating collaborative outcomes and it would appear, from my experience with thousands of them in training and executive coaching sessions, to be the portion known as "self...
by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...
