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Communicating with Impact

The most effective organizations are those whose cultures emphasize building strong interpersonal relationships, whether internal or external. Doing that requires effective communication. Communication is Key… Communication is one of the most fundamental skills...

Distributed vs. Centralized Leadership

Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...