by Kevin Brimhall | Dec 8, 2012 | Organizational Excellence
3 Key Measurements Which three measurements give the best sense of your company’s health? Whether you’re the business owner of a multi-site, multinational organization or the owner of a corner store, there are three critical measurements that denote the...
by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
by Kevin Brimhall | Dec 27, 2011 | Leadership
If you search Google for "why businesses fail" you will get about 6.9 million results. Many of those articles will talk about the pitfalls and numerous reasons why businesses go out of business. Our stance is, instead of the focusing on what went wrong,...
by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | Oct 20, 2010 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Nancy complains, "Why can’t they get their...
