by Kevin Brimhall | Jul 17, 2016 | Organizational Excellence
If you still believe that once a customer, always a customer – think again. Just because a customer used your service or bought your product once, doesn’t mean that they will continue to do so in the future. What are you doing to build a committed...
by Kevin Brimhall | May 21, 2015 | Organizational Excellence
If you are a business owner or leader and you are struggling to find a way to distinguish yourself from your competitors, simply take a walk in your customers’ shoes. Don’t limit yourself just to the sales transaction; rather, look at your customers’...
by Kevin Brimhall | Nov 24, 2014 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. The Problem: You have very dedicated staff who do their...
by Kevin Brimhall | Jul 2, 2013 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Aren’t Repeat Clients the Same as Loyal Clients?...
by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
