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Distributed vs. Centralized Leadership

Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...

No Sandbaggers Allowed!

What is "sandbagging"? Sandbagging is a term most often used in the game of golf. In golf it refers to players who either miss shots on purpose or outright cheat by turning in a higher score than they actually shot. This affects the handicap number that is...

There’s No TRYING in Life

ONE THREE-LETTER WORD YOU MAY WANT TO RETHINK. In honor of the New Year and new intentions, let’s talk about a word we probably all use frequently. It’s a very powerful word, but not in the way you might think. It’s the word TRY. How often do we use...