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Effective Communication and Constructive Conflict



"Moving the Bar" – Getting Started

The theme of this professional development series is Effective Communication and Constructive Conflict. We encourage you to find ways to participate in this series either individually or with a group at your office. It is designed so that you can jump in at any time, and dive as deeply into the series as your time and interest allows. The resources below are for your use in your development of your skills in this area.

Why focus on effective communication and constructive conflict?

  • Research spanning several decades has consistently ranked communication skills as crucial for managers.
  • Typically, managers spend 75 to 80 percent of their time engaged in some form of written or oral communication. (Source: The National Commission on Writing)
  • Communication skills is consistently rated as a critical success factor that employers are seeking in job candidates.
  • From Columbia University School of Business:

    • Ineffective communication is very expensive: Businesses spend $3.1 billion annually just training people to write.
    • The changing environment and increasing complexity of the 21st century workplace make communication even more important. Flatter organizations mean managers must communicate with many people over whom they may have no formal control.
    • The world’s economy is becoming increasingly global. Successful executives must have multi-environment and multinational experience to become CEOs in the 21st century.
  • In 2014, the Harvard Business Review called the ability to communicate effectively "the most important skill you’ll ever learn."

The bottom line is that interfacing with others is a frequent and vital part of what we all do every day, and often these interactions can involve sensitive and difficult topics and situations. Not only do you need to be an effective communicator, but you must be able to handle conflict in a constructive manner…to resolve the issue while preserving (if not improving) your relationships. 

We look forward to you participating with us in this professional development series, and please contact us with your comments and questions – we’d love to hear from you. 





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