by Kevin Brimhall | Oct 20, 2010 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Nancy complains, "Why can’t they get their...
by Kevin Brimhall | Jul 17, 2010 | Book Summaries, Organizational Excellence
The author’s subtitle to her book is "How to Create a Workplace You and Your Customers Love", and she addresses topics such as visioning, driving change, upping enthusiasm, and eliminating gossip. Emmerich’s premise is that there are actually...
by Kevin Brimhall | Jul 8, 2010 | Organizational Excellence
A few weeks ago, on a sweltering Sunday afternoon, my son decided that he wanted to sell lemonade. Not wanting to stifle his entrepreneurial spirit, I agreed to help…even though it was nearly 100 degrees outside and I was pretty comfortable inside in the air...
by Kevin Brimhall | Jun 15, 2010 | Book Summaries, Organizational Excellence
We have been exploring employee engagement these last few months. The issue is that employee disengagement is increasing, and this is not a recent trend or one driven solely by the poor economy. Sarah Van of Raleigh Consulting Group informed me recently that more...
by Kevin Brimhall | May 27, 2010 | Organizational Excellence
Last month, we discussed the increasing disengagement of employees in the American workforce, some of the drivers, as well as the high cost of employee turnover. (read that article here) As further evidence of this issue, David Vogelpohl of Excellerate Solutions tells...
by Kevin Brimhall | May 7, 2010 | Organizational Excellence
Related to my recent blogs and newsletter articles regarding employee engagement and the changing demographic of the American workforce, there was an interesting study published this past October in the medical journal The Lancet. The study, entitled "Ageing...
