by Kevin Brimhall | Jan 30, 2013 | Organizational Excellence
(It’s not too late.) On a scale of 1 to 10, having a good business strategy rates about a 15! No matter what kind of business you have – whether you sell products or a service, as the saying goes, "If you fail to plan, then you’re really...
by Kevin Brimhall | Dec 8, 2012 | Organizational Excellence
3 Key Measurements Which three measurements give the best sense of your company’s health? Whether you’re the business owner of a multi-site, multinational organization or the owner of a corner store, there are three critical measurements that denote the...
by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
by Kevin Brimhall | Oct 16, 2012 | Book Summaries, Organizational Excellence
In 1999, “First, Break All the Rules” became a best-seller. It was based on the results of The Gallup Organization combing through its database of more than 1 million employee and manager interviews to identify the elements most important to sustaining...
by Kevin Brimhall | Jul 23, 2012 | Organizational Excellence
I went to the eye doctor a couple weeks ago. The exam was comprehensive. In addition to verifying my eyes’ health, through a series of trial and error – "Is one better or two? Is the first better or the second?" – the doctor determined...
by Kevin Brimhall | Oct 27, 2011 | Book Summaries, Organizational Excellence
I came across "Our Iceberg is Melting. Changing and Succeeding Under Any Conditions" when looking for a book on organizational change. I was then pleased to see that the forward was written by Spencer Johnson who authored "Who Moved My Cheese" and...
