Moments of Truth in the Customer Experience
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Nancy complains, "Why can't they get their act...
Who is Preventing “You” from Selling?
How many times have you sat through a sales meeting, or any meeting for that matter, where you've heard someone make the suggestion: "We've got to think outside the box!"? It's a phrase that doesn't need a lot of explanation. In fact, it's seems like the...
Book Summary: “Death by Meeting” by Patrick Lencioni
The book's subtitle is "A Leadership Fable" and it tells the story of a talented and fairly successful CEO who also runs terribly ineffective meetings, negatively impacting the business' performance and results. Lencioni, best-selling author of "The Five Dysfunctions...
Keeping Your Motivation Engine Running
A good friend was running late for an appointment last week as he jumped into his car and turned the key. The nice smooth sound of ignition he was so used to hearing was replaced by the horrible grinding sound of an engine not willing to turn over. He kept turning the...
Leading More by Doing Less
An executive recently lamented that she and her company had far too many projects going on. All of them were important, she said, but insufficient progress was being made on most. In fact, she described her company as being "very good at getting things 80%...
Feel the Fear and Then Do It Anyway
In Jack Canfield's book, The Success Principles, he tells the story of a seminar where he held a $100 bill in the air and asked the audience, "Who wants this $100 bill?" Almost everyone raised their hands, dozens of people shouted "I'll take it!"...
Optimizing Your MBA
It's not like they suddenly discovered that they were going to have thousands of hours of free time on their hands that needed to be filled. Yet here they were, on the verge of one of those key life moments, looking ready, excited, a little stressed, and a bit...
Book Summary: “Taming Your Gremlin” by Rick Carson
The author's subtitle to his book is "A Surprising Simple Method for Getting Out of Your Own Way" and his stated goal is to help you enjoy yourself more each day. The premise is that we all have a "vile, vicious, villainous, insufferably bully lurking...
Buyers Beware of What Hollywood Can Teach Us
Have you ever watched a movie and immediately known that some parts of it would stick with you for a long time? That happened to me when I first saw the critically-acclaimed Glengarry GlenRoss, a 1992 movie about four real estate salesmen who use mostly deceptive...
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