Argh! I Have How Many Meetings Today?
Which of these situations has happened to you? In your last meeting, did you walk out without a clear idea of what you were supposed to do? Have you looked around a meeting and wondered why all those people were invited? Have you calculated how much money your...
Book Summary: “The Power of Six Sigma” by Subir Chowdhury
I am frequently asked questions about Six Sigma as relating to quality processes and business management strategies and practices. So I wanted to share a book which I think explains the basics of Six Sigma clearly (and painlessly). Six Sigma is often viewed as a...
The Courage to Act
"If we take a risk we might fail. If we don't take a risk we surely will fail. The greatest risk of all is to do nothing." - Unknown Why would anyone go through the process of setting and planning goals and then not follow through? One possible answer is...
Fix the Toaster. Addressing the Root Cause
Do you want to fix the toaster or keep scraping the burnt part off the toast? It seems like a simple question, but hear me out. If we believe the premise that we get what we accept, the notion that we would continue to accept an unacceptable outcome rather than...
Book Summary: “Succession. Are You Ready?” by Marshall Goldsmith
Author of another wonderful book: “What Got You Here Won’t Get You There,” Marshall Goldsmith writes here that a leader’s greatest challenge can be knowing when it’s time to step aside. And just as challenging is the often overlooked,...
Collaborating for Results
Collaboration is a way of energizing people to work and think together. It is the exploration of multiple options from various perspectives. Collaboration is the process of people thinking and working together to discover ways to solve problems; address complex or...
Defining (Business) Sustainability
Last month's webinar addressed the topic of business sustainability and we felt it was appropriate to address that subject here as well. A recent survey published by Boston Consulting Group and MIT revealed that there is no single, established definition for...
Book Summary: “The No Complaining Rule” by Jon Gordon
Subtitled "Positive Ways to Deal with Negativity at Work," this book is written by the author of another popular parable-based book entitled The Energy Bus. The No Complaining Rule is based on the premise that, when it comes to building a positive work environment,...
Distributed vs. Centralized Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry's service team and things have not gone smoothly. It wasn't the end of the world but the customer has already been inconvenienced and...
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