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Organizational Excellence : Creating a Culture of Accountability

Posted by kevinb on 2/28/17 (1504 reads)

I read this article written recently by Tom Loeblein, President/CEO of Healthcare Management Consultants, and it completely resonated with me. I see so many organizations that wrestle with the exact challenges regarding accountability that Tom discusses. And, I see business owners and managers struggle with (and complain about) low/non-performing employees, but take little corrective action.

These same leaders typically understand the negative impact that under-performing employees have on the organization, but often have myriad reasons and excuses why they allow the situation to exist. Essentially, they are willfully accepting lesser results -- as well as the negative impact that these situations have on their better-performing employees. So, I hope this article is the "kick in the pants" that those of you need who are allowing a lack of accountability to undermine your organization and your employees. As Tom note below: "Creating a culture of accountability isn't easy but it is absolutely critical for successful companies."

Identifying the Greatest Weakness in Your Organization

Leadership : Eating Last to Lead First

Posted by kevinb on 2/14/17 (1207 reads)

Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Simon Sinek, author of Start with Why and more recently Leaders Eat Last: Why Some Teams Pull Together and Others Don't, noticed in his travels around the world that great leaders create environments in which people naturally work together to do remarkable things.

Some of these teams trust each other so deeply that they would literally put their lives on the line for each other. Far more common, unfortunately, are teams that seem doomed to infighting, fragmentation, and matter what incentives are offered. But why?

Leadership : The Key Traits that Separate CEOs from other Senior Executives

Posted by kevinb on 1/24/17 (2545 reads)

A recent article in Chief Executive Magazine caught my eye, partly because of the article's title and partly because some of the research cited utilized a psychometric instrument that I am very familiar with: the 16PF. I invite you to read-on, regarding a topic that focuses on CEOs but can be of interest and value regardless of your role at work.

There are two traits that stand out when it comes to the "essence" of the CEO personality: an ability to embrace appropriate risks and a bias toward acting and capitalizing on opportunities. In other words, a CEO is significantly less cautious and more likely to take action when compared to other senior executives.

What separates the merely good CEO from an outstanding performer? In today's world of digital disruption, with markets rapidly changing and companies being upended by startups, getting this question right has become more important than ever.

Personal Improvement : Learning to Say No

Posted by kevinb on 1/16/17 (1041 reads)

"No" is such a small word and yet so hard to say.

Often we don't want to say no, even when that's the right thing to do because we don't want to risk appearing unable, unappreciative, or disrespectful. We don't always act as we know we should. Many people place more value on what others think of them rather than on what they think of themselves. Their need to please others is so strong that, in pleasing others, they continue to diminish their own worth and the quality of their lives. If you, like many people, inadvertently are more concerned about pleasing others than pleasing yourself, it's time to change!

Goals / Purpose : 7 Steps to Achievable Goals

Posted by kevinb on 1/4/17 (1131 reads)

How many times have you heard that being successful is all about setting goals? But, it may come as no surprise to learn there is a lot more to success than just setting your goals.

Most of us, at some time, have been told that an essential part, if not the major part, of being successful is setting goals. If that was true, we would be much more successful at achieving our goals in life. In this article, we'll talk about why many people fail to achieve their goals and how you can be successful at achieving your goals...and your dreams.

1. What is a goal? A goal is a target that is achievable in measurable, attainable steps. It is more than just a desire or a need; it has an existence of its own. A desire or a wish is less tangible and is often fleeting. For example, who doesn't want to win the lottery with all its millions in prize money? Very few would not but, despite the widespread desire, it is not a goal. A goal is a desire, wish or need achievable by actions you can take. It is more than a mere wish or desire.

2. How should you set a goal? Setting a goal is a process which starts with an achievable wish, need, or desire. First you must decide on the following:

Personal Improvement : Anger and Emotional Hijacking

Posted by kevinb on 12/12/16 (1309 reads)

Have you ever wondered where anger comes from? Have you found yourself getting angrier than might later seem reasonable? Anger is one of two emotions that can cause the longest and most detrimental issues and concerns for many people (the other is fear).

Anger is a strong feeling of displeasure, wrath, belligerence or hostility. It can range from irritability to outright hostility. When you feel it, you know it! It can be a very uncomfortable and challenging emotion, in part because it sets off a series of physiological responses in our bodies. Anger, a form of emotional hijacking, happens to everyone because it's an innate physiological response.

Sooner or later; everyone feels angry at work. However, displaying anger can have devastating consequences in the workplace. One person's anger may cause those around them to feel fearful and it could be considered harassment. For this reason, anger in the workplace may sometimes have legal implications for the person who is angry and for their employer.

Experiencing anger sets off a series of physiological responses in our body which can interfere with getting along with people in our personal and professional lives.

Personal Improvement : 8 Things Every Person Should Do Before 8 A.M.

Posted by kevinb on 12/2/16 (1697 reads)

I don't normally post articles here from national publications, but I decided to make an exception. This Inc. article was recently contributed by Benjamin P. Hardy and it addresses some aspects that I feel are very important to our overall health and well-being. At the end of the article, you can click to receive a call-to-action checklist entitled "Getting Out of Survival Mode - The Keys to a Perfect Morning." I did...and I plan to adopt some of the suggestions. So, enjoy this article and Good Luck with the cold showers!

Life is busy. It can feel impossible to move toward your dreams. If you have a full-time job and kids, it's even harder. How do you move forward?

If you don't purposefully carve out time every day to progress and improve, without question, your time will get lost in the vacuum of our increasingly crowded lives. Before you know it, you'll be old and withered, wondering where all that time went.

As professor Harold Hill has said, "You pile up enough tomorrows, and you'll find you are left with nothing but a lot of empty yesterdays."

Rethinking your life and getting out of survival mode

This article is intended to challenge you to rethink your entire approach to life. The purpose is to help you simplify and get back to the fundamentals.

Sadly, most people's lives are filled to the brim with the nonessential and trivial. They don't have time to build toward anything meaningful. They are in survival mode. Are you in survival mode?

Leadership : 10 Best Ways to Engage and Connect With Employees

Posted by kevinb on 11/14/16 (1358 reads)

I was speaking with a client recently and he was expressing the difficulty that his firm's leadership was having connecting with their Millennial employees. I mentioned that the challenge of how to connect with employees has always existed, but that possibly our beloved Millennials are forcing us to take it more seriously and to deal with it in new ways.

At some level, every employee wants to feel a part of the organization they work for - to belong. Unfortunately for leadership, there is no "one size fits all" answer to how to accomplish this.  

David Grossman of the Grossman Group says that "Great leaders don't just manage employees; they make sure employees are motivated, engaged and inspired when coming to work. Overlooking these principles can result in disengagement, loss of valuable employees, increased anxiety and poor decision making, among others.

By not engaging with your employees, you could be missing out on key benefits that can contribute to you and your employees' success."

David suggests 10 things you can do to create better relationships with your employees and increase engagement:

Sales / Growth : Seven Reasons Salespeople Talk Too Much

Posted by kevinb on 10/27/16 (1068 reads)

Why do we often talk more than we should? When other people talk too much, we notice immediately. When we talk too much, everyone else notices except us

Here are a few possible explanations: 

1. Anxiety. People who are anxious use an avalanche of words to avoid dealing with potential conflict (like a prospect saying "no"). Instead of balancing talking with listening, they believe that their wall of words will protect them from what they imagine as a threat. They often refuse to give up control of the conversation by adding a trail of words that echo the ones that they've expressed previously.

2. Lack of preparation. The less clear we are on any given subject, the more words it will take us to talk about the subject. Here is an eye-opening exercise. Ask a salesperson to make a presentation about your company as if you were a new prospect. Time the presentation. Next, ask the salesperson to write a brief, but concise description of your product or service in 180 words. Now, read the copy at normal speed. How much time did it take? About one minute. It should not take more time to engage a prospect.

Organizational Excellence : Is All Conflict Destructive?

Posted by kevinb on 10/12/16 (931 reads)

Do you choose to embrace conflict? Or do you avoid conflict at all costs? While avoidance sounds like a mature plan, it is not always the best approach for growth and progress in relationships and organizations. In Patrick Lencioni's book "The Five Dysfunctions of a Team", one of the dysfunctions outlined is the lack of conflict. If a team or organization cannot engage in healthy conflict to ensure that input is given by all in critical discussions, it is possible to completely miss the mark or even destroy the relationships of the team members.

Many organizations and teams engage in "false harmony" or otherwise fail to address concerns out of a fear of confrontation or hostility. But, often these intentions backfire, creating wider chasms. Those involved shut down completely or move on to greener pastures. This does not build trust or a strong team.

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